AI-powered IT Service Management as a Service
flexITSM helps companies define, document, and align their ITSM processes using AI — no consultants, no outdated wikis.
Connect FlexITSM to your existing tools in seconds.
Integrate effortlessly with your favorite ITSM platforms—no extra coding, no friction. Streamline workflows, boost efficiency, and amplify the value of your existing investments.
How It Works
Go from scattered, outdated documentation to fully aligned and optimized ITSM processes—in just three easy steps.
Upload or Start Fresh
Quickly import existing ITSM documents or effortlessly generate new ones with our intuitive AI-powered builder.
Review AI Recommendations
Instantly identify gaps, redundancies, or misalignments. Clearly see recommended improvements and apply them with just a click.
Publish & Automatically Sync
Seamlessly export finalized documents to PDF, Markdown, or integrate them directly into Confluence, ServiceNow, and more.
Build AI-ready process documentation
Easily create structured, standards-aligned process docs that stay in sync with your platform.
Auto-generates process-specific sections based on ITIL or hybrid models.
Track which sections are complete, missing, or need review.
Supports export in markdown, PDF, or direct sync to ITSM tools like Confluence or ServiceNow.
Let AI flag risks, gaps, and stale content
Upload existing docs to get instant recommendations that improve accuracy and completeness.
Flags outdated documents based on last modified date and change windows.
Detects missing SOP steps, RACI gaps, or unclear ownership fields.
See AI-powered comments directly beside each section or field.
Continuous recommendations, not static templates
Receive actionable suggestions based on real process issues — and take action instantly.
Recommends fixes based on real operational symptoms like incorrect SLAs or poor incident categorization.
Easily act on each recommendation inside a structured decision UI.
Recs adapt based on process health, maturity level, and org size.
Track alignment across documentation and reality
See which policies are out of sync, what needs remediation, and where to focus next.
Identifies when the documented process doesn't match what's happening operationally.
Calculates compliance alignment with built-in risk flagging.
Track which documents are due for policy review or update.
Generate, assess, and mature ITSM processes
FlexITSM's process engine helps you launch new capabilities and assess maturity by practice area.
Build full process definitions with one click using the Process Engine.
Tracks process health and capability maturity across teams.
Flags what to build next based on gaps or missing practices.